March 20, 2008
How do I know which Support Group to select if all I have is a name of a person?
Sometimes we are asked to assign or call a specific person. How do I know which support group to pick?
Posted by ajsteven at March 20, 2008 11:42 AM
When you put the uniqname of the person in the Assignee field and hit enter it will bring up a window that has all of the support groups that the assignee is a member of. If you are not able to determine the specific group that is needed you can choose the assignee’s default group. The default group is indicated on the Default column with a “yes”.
Posted by: ajsteven at March 24, 2008 09:05 AMLogin to leave a comment. Create a new account.