March 20, 2008
When the OLA information is integrated, T2 may be forced to give lower quality service to meet the deadlines.
Posted by efruth at March 20, 2008 01:24 PM
The service levels in the OLA are in place today, they do not change with the implementation of MAISAid. The only difference is that the system will allow for better compliance reporting and for automated notifications.
Posted by: chriscam at March 21, 2008 04:28 PM
The Service Level Managment Module that reflects OLA (service level requirements) status of red or green and associated notifications will probably not be active on April 7th.
Posted by: ajsteven at March 25, 2008 11:54 AMLogin to leave a comment. Create a new account.