March 20, 2008
When someone calls us for a request do we assign it to ourselves?
If we receive a request to run a job, cancel, etc… do we assign it to ourselves as well as make ourselves the owner?
Posted by ajsteven at March 20, 2008 11:36 AM
You have to be careful that you sort out if the request is actually a task is another teams incident, problem or change record, or is it a stand-alone request. If it is a task in an existing request than you would update the record that already exist. If it is something totally new, then you can generate the record, assign it to yourself, execute the work and the resolve it.
Posted by: ajsteven at March 24, 2008 09:04 AMLogin to leave a comment. Create a new account.