November 16, 2012

The power of positive discipline

This employee discipline program teaches six steps of positive, progressive discipline which begin with coaching and escalate to stronger measures only as needed to solve the problem. In many cases, employees will respond early in the process. But if not, the later steps help you address continuing performance shortcomings calmly and professionally.
Host, Kevin Paul; cast, Jennifer Shumaker, Thang, Spencer Scott, Julie Burrise, Alvaro Orlando.
U. Michigan Public Performance Rights obtained
Closed captioned.

Quick and to the point. ~Mike

Askwith Media Library 58433-D 21 minutes 2009

Posted by mcmike at 11:44 AM | Comments (0)

How to manage people through continuous change

"Change is no longer an event. Change is business as usual. Success today is dependent on keeping your work force engaged while your organization is constantly being turned upside down. Yet, employees are skeptical about committing to business strategies that are constantly being redefined. So how do you successfully implement a change initiative? By communicating to employees both the WIIFM benefits of your plan and the negative consequences for the viability of your team if they don't get onboard. She explains what it takes to go from "surviving change" to "thriving on change".
Lecturer, Carol Kinsey Goman. Taped live August 8, 2007 at Stanford University.
"U. Michigan Public Performance Rights obtained"

Mrs. Goman explains that the people within the organization are the most important part of any change. Information, follow up and honesty will provide a positive change atmosphere. She also helps us to realize that change is the new standard model for organizations. ~Mike

Askwith Media Library 57471-D 52 minutes 2007

Posted by mcmike at 11:10 AM | Comments (0)

November 09, 2011

Leadership and the new science

Explores a simpler way to manage complex organizations.

Fantastic and wonderfully insightful. The practice of Chaos Theory in relation to complex human relations and business organizations. ~Mike

Discussion lead by Margaret J. Wheatley

Askwith Media Library 24831-H (VHS tape) 24 minutes 1993

Posted by mcmike at 03:19 PM | Comments (0)

August 29, 2011

But I don't have customers

Program that can help employees understand the importance of each other and roles that they each play. Includes 3 copies of the workbook, "Customer service excellence, how to provide high quality service."
The workbook may no longer exist in the collection it is still a very important video. ~Mike

Well done and much needed. ~Mike

Askwith Media Library 25561-H 21 minutes

Posted by mcmike at 02:05 PM | Comments (0)

Managing Up

Presents the idea that the employee owns fifty percent of his relationship with his boss and is one hundred percent in control of his own behavior. Therefore, the way an employee behaves towards his boss teaches the boss how to treat the employee. Shows methods that can make employee-boss relationships successful partnerships.

Excellent and insightful. ~Mike

Askwith Media Library 3059-H 17 Miutes

Posted by mcmike at 02:03 PM | Comments (0)