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November 26, 2008


Dear volunteers,
Please avoid highlighting sentences and paragraphs in articles that you find for patients. As librarians our job is to provide information only, not advice, interpretation, or explanation of the information. If you want to point out to the reader where the information about his topic is, (for example if you printed an overview of colon cancer and the patron is interested only in surgery for colon cancer) just write on the first page "see page X" and then highlight the section heading if there is one. Please do not highlight in order to emphasize or explain information.



Posted by rvolk at 01:24 PM | Comments (0)

November 20, 2008

Communication with iPod Squad Volunteers

Dear Volunteers,

We hope that by now you are in the habit of checking the PERC Blog first thing during every shift at the PERC. Please help us get the iPod Squad volunteers in the habit of reading the blog first thing during their shift as well. They can read the blog on the public computers so they don't have to sit at the staff workstation.

As they come in, please help them to log onto the blog on the public computer. Because these public workstations do not have bookmarks, it is a bit tricky to find the URL. I found the easiest way to do so is as follows:

Type URL: http://www.sitemaker.umich.edu/PERCintranet
Click on the link to "PERC Communication Blog"

Thanks for your help.


Posted by rvolk at 10:54 AM | Comments (0)

"DO NOT LEND" List for iPod Checkouts

This message is primarily for the iPod Squad Volunteers

Thank you all for doing such a great job explaining to patients how to return the iPods safely to the PERC. Thanks to your diligence in explaining the return procedure and the Fine Policy if the device is not returned, the number of problems we have experienced has been minimal; however, we still need to restrict some individuals from checking out iPods.

PLEASE do not forget to check the inside bottom panel of each black clipboard for a Sticky Note with names of individuals that are restricted from checking out the devices. Please remember to check this sticky at the beginning of your shift so that we can avoid loaning devices to these patients and prevent problems.

Thanks again for your help!


Posted by rvolk at 10:45 AM | Comments (0)

Changes to the iPod storage drawer

Hello Volunteers.

With the addition of new iPods for the Kids & Teens we have outgrown the "Drawer iPod Box". We took it out and divided the drawer into two sections. In the front section you can find the driver's license box, the charger, and the earbud covers. The back section of the drawer is designated for charged devices only (those ready for check-out). Thanks for your help in adhering to this new procedure.


Posted by rvolk at 10:42 AM | Comments (0)

iPods Now Have Games

Dear Volunteers,

Please note we uploaded a number of games to the iPods. The nanos have only 3 games; however, the Touch's have about 11 games including Solitaire and Sudoku. Please let patrons know about the games when you check them out.



Posted by rvolk at 10:39 AM | Comments (0)

Charging Tips for the New iPods

Dear Volunteers:

We discovered that the old charging tips do not work with the 3rd generation iTouch devices recently added to our collection and had to buy new charging tips. The new tips are black and will charge all iPod devices; the orignal tips are white and will not charge the new devices.

When placing iPods in the multi charger, please try to place iPod numbers 23 through 32 on the black tips only. If you should forget, you will notice that a prompt will be displayed on the device that says "Accessory not Compatible with Device".

If there are not enough tips to charge the new touches, please be sure to place a note on the device before placing it in the drawer. This will alert the PERC Volunteer that the device will need to be charged when a compatible charging tip becomes available.

Thanks again for your help,

Lori & Ruti

Posted by rvolk at 10:34 AM | Comments (0)

November 19, 2008

iPods may interfere with pacemakers and implanted defibrillators

There was a study recently about how iPods' earbuds and headphones may interfere with implantable heart devices. There may be questions for patients and families the about safety of using the iPods if they have a heart device. Following are the guidelines developed in the U-M Cardiovascular Center:

People with heart devices can use iPods normally and keep the headphones or earbuds in their ears, but they should avoid putting the headphones or earbuds near the device. Even if the earbuds or headphones are disconnected, they should be kept least 1.5 inches (3 centimeters) from the skin’s surface. Do not put headphones or earbuds in a shirt or a coat pocket near the chest and do not drape them over the chest or shoulders. People with pacemakers or defibrillators should not have others who are wearing headphones or earbuds rest their head on the patient's chest.

Posted by rvolk at 04:11 PM | Comments (0)

Your new UMHS uniquename

Hello Volunteers -

Recently I forwarded to you two emails: one with your new UMHS uniquename, and the other with the passwords that were assigned to you. When you are at the PERC, please follow the instructions to change the assigned password to your personal and confidential password.

Please make sure never to give your password to ANYONE. The University of Michigan Health Systems will take disciplinary action, including dismissal, against anyone who permits:

-The improper use of his/her sign-on.
-The inappropriate dissemination of confidential information.

How to change your password: Click On the 'set of keys' icon to the right of the Start button which is located on your workstation's tool bar.

Your new access will enable you to search the PERC Communication Blog from anywhere in the world! Right now the blog is available on the open Internet at http://mblog.lib.umich.edu/PERC/; however, if you try to search it, it asks for a user name and password. Please bookmark the blog on your computer so you can keep up with changes at the PERC when you are away for any length of time, ie. vacation, illness, etc.

The new access will also enable you to access the new PERC Intranet site. We are in the process of uploading the Resource Book contents on to a website. This should make working at the PERC much easier. Details will follow.


Posted by monti at 01:14 PM | Comments (0)

November 18, 2008

SurveyMonkey - FAQ

Hello Volunteers.

Several questions have arisen regarding using SurveyMonkey to enter our evaluations data. This is a new tool for us as well and the problems you have encountered helped us to revise the procedure of entering the data. (Thank you for your patience). Please use the following guidelines when entering data. And, please let me know if any additional questions or problems arise.

1. From now on we will number each evaluation prior to entering the data. This will help us to find the specific evaluation when we review the data collection. Lori will number the evaluations before she gives it to you to enter. From our user account we have the ability to browse the evaluations so we will be able to track and find them if necessary.

2. If the user does not provide an answer, just skip to the next question. SurveyMonkey will keep track of the skipped answers. Please do not enter NA for no answer; instead, leave blank and proceed to the next question.

3. If you have begun to enter a survey, and you are puzzled as to how to enter the data, please indicate it on the form and flag it. The numbers we put on the evaluation (see bullet point 1 above) will enable us find it in the online system so we can fix it. Please give Lori or Ruti all the survey sheets with questions – they will input these sheets.

As always, thank you for all your great help.


Posted by monti at 01:46 PM | Comments (1)

November 13, 2008

How to Check Voice Mail

Hello Volunteers.

As the iPod program is growing, patients occasionally leave messages either requesting to reserve a device or to let us know that they have returned the device to the Book Return. This is why it is very important to check the voice mail every morning and whenever you see the red light on the telephone. Here are the instructions for checking voice mail.

1. Pick up the receiver and press the Message key. When prompted for Mailbox, press the # key.

2. Next you will be prompted for the Password. Type the Password and press the # key. (If you do not remember the password, please let me know.) At this point you will be able to hear the message(s).

3. If you need to listen to the message again, you can press 2 to replay. If you are comfortable that the call can be deleted, press 76. If the message requires action by either myself or Ruti, please notify me by email.



Posted by monti at 12:16 PM | Comments (0)

November 11, 2008

Kids and Teens iPods

Dear Volunteers,

We are implementing a new collection of iPods with special programming for kids and teens. The content consists of music, audiobooks, guided imagery and podcasts. It is arranged into playlists by age groups.

For the kids and teens we have 5 iTouch devices and 5 nanos. The nanos have only the content for young kids - for age groups 3-5 and 6-8.

Please make sure that the iPod Squad volunteers do not take the kids and teens iPods to the In-patient units. I put yellow labels on the Kids iPods so they will be easy to recognize.

The checkout procedure is similar to the current out-patient checkout. The kids and teens iPods will be checked out to outpatients only. We require that the parent or guardian for the child provide their driver's license and their name. For example, if the iPod is checked out to Ryan Smith, the brother of patient Sean Smith, the checkout sheet should include:

Under name: Parent Smith for Ryan Smith, Patient
Blue Card Number is the Patient Blue Card Number = Sean's Blue Card Number
Cell phone number of parent and a driver's license.

There will be a special evaluation form for the parents of kids checking out the iPod.

If there is no parent with the child and child does not have a driver's license, we need to talk with the child life worker before we can check out an ipod.

Thank you for helping the Sight & Sound program become so successful! We couldn't have done it without you!


Posted by rvolk at 03:23 PM | Comments (0)

November 05, 2008

New Library System at the PERC

Dear Volunteers,
I am very happy to announce that we were approved for purchase of a new integrated library system that will replace our current catalog (Spectrum). The new system is called EOS and the catalog will combine the holdings of the PERC and the Cardiovascular Center Wellness Resource Center.

Implementation will take place on Nov. 18th, but it will take time to import our current records into the new system. I will keep you posted on how we will transition into the new system.

As part of the project EOS is providing online classes on using the catalog. I would like to invite all of you for the Training on using the public side of the catalog (this is called the OPAC. I have reserved a classroom and the training will be hands-on. This is the best way to learn! Please make an effort to attend the training on Tuesday, December 16 from 10:45 till 1pm.



Posted by rvolk at 02:05 PM | Comments (0)

Thrive Article

Hello Volunteers.

There is a very nice article in the Fall 2008 issue of Thrive Magazine. One of our student Volunteers is pictured showing a patient how to use an iPod. Take a look at the article when you get a chance.

Here is the link to the online version. The article is on page 12.

Posted by monti at 12:31 PM | Comments (0)

Best Way to contact Lori & Ruti

The best way to contact Lori or Ruti is through the Paging System. Since we may not always be at our desk or in the building when you want to speak with us, the Paging System is the best way to contact us. Whether you are at home or at the PERC, this is always the best method to reach us.

To Page call 936-6266 and enter the ID number of the person you are trying to reach.

Your first point of contact is Lori. Her pager ID number is 30855.

Lori works part time so if you don't hear back from her within 10 minutes or so, please page Ruti at ID number 8583. If you don't hear back from Ruti, page Melissa Dymond, the Patient Education Administrative Assistant, at ID number 32605.

If you have any questions regarding the Paging System, please let Lori know.

Posted by monti at 11:26 AM | Comments (0)

November 03, 2008


This is a new tool for finding clinical trials for treatment of breast cancer. Just FYI.

Posted by rvolk at 10:12 AM | Comments (0)