« Reference Volunteers Calendar Update | Main | 2009-2010 Calendars »

June 22, 2009

iPod Procedure Review

This message should be read by both iPod and PERC Staff volunteers.

Hello Volunteers:

Our iPod checkouts -- both In-Patient and Out-Patient -- continue to increase; thank you all for your hard work in informing patients about the Sight and Sound Program. With the increase in checkouts, however, some unfortunate incidents have occured. As a result, I would like to review some very important procedures to be followed when explaining the program to patrons.

1. When working with out-patients, please explain that only valid driver's licenses can be accepted. Please be sure that the license you receive is current. Remember, the license can be the patient's or the license of a caregiver who accompanies the patient during their visit. Expired driver's licenses cannot be accepted.

2. In-patient Blue Card Nos. must be recorded on the form. For in-patients, the Blue Card No. is on their hospital bracelet. In the case of out-patients, occasionally their Blue Card is with the Registration Desk. Make every effort to obtain the Blue Card number; however, if you cannot locate the card, you may record the patient's birth date (Day, Month and Year). It is imperative that the patient's blue card number or date of birth be listed on the iPod Check-Out sheet.

3. Finally, please review the DO NOT LEND list each time you report, prior to visiting with patrons.

Please let me know if you have any questions regarding these procedures. And, thank you again for all your help.

Lori

Posted by monti at June 22, 2009 08:47 AM

Comments

Login to leave a comment. Create a new account.