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June 10, 2009

Sight & Sound - iPod Losses

Hello Volunteers.

We have had some very unfortunate incidents recently regarding iPods. As a result, I ask that you be extra diligent when checking out iPods, particularly to In-Patients.

I do not believe these recent incidents were a result of a failure by you volunteers to inform the patient of their responsibility to return the iPods. However,we can never by too careful so I am asking that you review the return procedure with each patient, whether a first time user or not.

Please be sure the patient knows where the 8B Patient Lounge is located; additionally, explain exactly where the Book Return Cabinet is located within the 8B Lounge.

Since few patients call the phone number listed on the envelopes(7-8626), make sure that you stress the importance of phoning the PERC to let us know their name and the date and time the iPod was placed in the cabinet.

Finally, please remind patients that this program is funded by donated monies; continued loss of iPods may result in fewer iPods being available for patient use. In addition, when an iPod is not returned, hospital security is notified at which time legal action could result.

Also volunteers, please double check that the Material Return Cabinet is indeed locked after you have checked inside for any drop-offs. In the past we have had occurences were the cabinet was not properly locked.

If you have any questions, please don't hesitate to contact me. Again, thank you for your service!

Posted by monti at June 10, 2009 04:09 PM


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