May 24, 2011
This email should be read by both PERC Staff and Tech Squad Volunteers.
Since we have received the latest Rebuild Key (new red flashdrive), I have had several patrons contact me to complain they were not able to access some of the more populas sites, including YouTube. Should you receive any calls of this nature, please instruct the caller to try the Mozilla Firefox browser if they cannot get to the site they wish through Internet Explorer.
Also, when rebuilding the laptops, please remember to plug the charger into the laptop. Once the machine is rebuilt, remember to connect the laptop to the WiFi by connecting to the Guest Network and check the box "connect automatically". (This will ensure the Guest Network stays set until the laptop is once again rebuilt.)
Finally, after the laptop is rebuilt and connected to the Guest Network, verify that the laptop is fully (or at least 95%) charged. If time does not permit you to fully charge the battery, please place a sticky note on the laptop to let the the next volunteer know the device needs additional charging.
If you have any questions regarding how to perform any of these steps, please don't hesistate to let me know. I will be happy to work with you until you are comfortable with these procedures.
Again, thank you for all your wonderful work. --Lori