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August 16, 2011

Practical Assistance Center (PAC) Info

Good afternoon again. I wanted to share information about a new Patient and Family Support Services program that was recently launched: the Practical Assistance Center (PAC). The PAC is managed by Dana Selwitz-Zacks, and staffed by two social workers who provide assistance to patients in the areas of guest assistance, financial assistance, and other practical matters.

Location: Room 1139 of the Cancer Center (directly above the PERC on Floor 1)

Hours of operation: 8:30am - 4:30pm M-F

email: Cancer-PractAssist@med.umich.edu

Patients can walk-in to the center or can call the center at any time between 8:30am and 4:30pm. PERC staff can direct patients to the PAC if their needs fit the PAC's services.

The PAC's service offerings:

-a direct link for Cancer Center patients and families to UMHS programs such as the Guest assistance Program (GAP), Patient and Visitor Accommodations (PVA), and the Cancer Center Business Service Team (BST)
-Resource information and referrals for financial assistance, prescription assistance, lodging, transportation, and community resources specific to cancer care
- Assistance with form completion for patients adn families (Medicaid/Social Security, county insurance plans, disease-specific organizations)
- Written information regarding practical assistance (pamphlets, patient education materials, practical assistance resource guides)
- A direct link to community resources via our American Cancer Society (ACS) volunteer (AS: not sure if the volunteer has started yet).

I have already referred several patients to the PAC for assistance, and I am excited about this wonderful new resource for our patients and families.

Posted by asarkozy at August 16, 2011 04:58 PM


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