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September 28, 2012

Sight and Sound Program: the iPads and the Internet

This entry should be read by both PERC staff and Tech Squad Volunteers.

Hello Volunteers:

I want to thank you for all your help and patience as we added the iPads to our Sight and Sound Program. You have all been very patient with me as I explained the new procedures, which seem to be constantly changing! THANK YOU!

Now I need to ask your assistance once more. Because the instruction sheet explaining how to turn on the iPad and connect to the wireless network is incorrect, I am asking you to perform these steps for the borrower. (I am redoing the instruction sheet.)

If you are not completely comfortable with turning on the iPads and/or connecting to the Wi-Fi, please let me know. I will be glad to work with you until you feel comfortable with this step.

The iPads usually go directly to the "sign in screen" once Safari is tapped. However, sometimes this is not the case. In instances when you tap Safari and the "log in" screen does not automatically appear, go to the the "Settings" icon and check on the left side for Wi-Fi. If it is not on, press the Off> to turn on Wi-Fi and select the Guest network. This should route you directly to the "sign in screen".

If you are still having problems, you can turn off the iPad completely, wait a few seconds and then turn it back on. You can also try another device. Remember, the Wi-Fi can be finicky, so do the best you can -- as you always do!

We have had a lot of changes lately, so if you have any questions on anything discussed in this entry, please do not hesitate to let me know. I will do my best to clarify any procedures that might be confusing.

Once again, thank you for all your help! --Lori

Posted by monti at 03:32 PM | Comments (0)

Sight & Sound Update - iPads

This entry should be read by both PERC staff and Tech Squad volunteers.

Hello Volunteers:

Recently Apple released new software, iOS6. As a result of this software update, the You Tube icon has disappeared. If Apple releases a fix for this glitch, I will let you know. In the meantime, you will only see four icons at the bottom of the iPad screen for now: Facebook, Maps, Safari and Skype.

In addition, they released a new icon for the clock. This icon should be placed in the "Staff Only" folder.

I will make these changes in the iPad desk manual, but wanted you to be aware of them as soon as possible. Please don't hesistate to contact me if you have any questions.

Thank you again for your help and patience as we get this new offering up and running!


Posted by monti at 03:07 PM | Comments (0)

September 26, 2012

Patient Comment Cards for Volunteers

This entry should be read by both PERC Staff and Tech Squad Volunteers.

Hello Volunteers:

A few weeks ago Mary McCully contacted you regarding comment cards being placed throughout the Cancer Center for visitors to provide feedback regarding our Volunteer Programs. A supply of these cards is located on the PERC staff desk.

When you interact with visitors during your shift, please offer them a chance to comment on their interactions with you or other volunteers they may have spoken with during their visit.

Please use your judgment as to whether it’s an appropriate time to hand a card to a patient or not. Let them know their feedback will assist us in making improvements in our service and that we appreciate their time.

When offering the card, let the visitor know that they can complete the card at their convenience; they can either drop it in the mail or return it to the drop box located at the Cancer Center Courtesy Desk.

Please let me know if you have any questions regarding these cards. Thank you.


Posted by monti at 02:04 PM | Comments (0)

Flu Policy 2012

This entry should be read by both PERC Staff and Tech Squad Volunteers.

Hello Volunteers:

As was done in the past, UMHS has joined with dozens of other health care institutions nationwide in requiring influenza (flu) vaccination or protective mask use during flu season.

This means that everyone who volunteers at the health system must receive a flu vaccine by December 1, or will be required to wear a surgical or isolation mask for all face-to-face patient interactions or when entering patient rooms during flu season, which typically lasts several months.

Flu shots are free for volunteers. Click on the following link for additional information and a list of flu shot clinics.


Those of you who will be getting the shot, you must show your UMHS blue registration card at the time you get your shot. Also, please ask/remind the person giving you the shot that you will need the 2012 sticker showing proof that you received the shot. The sticker is placed on your volunteer badge. icker placed on your Volunteer Badge before you leave.

Remember, it is up to us to ensure that we prevent the spread of flu from those who work and volunteer here to those who place themselves in our care.

If you haave any quesitons regarding this policy, please let me know.

Posted by monti at 11:57 AM | Comments (0)