September 26, 2012
Patient Comment Cards for Volunteers
This entry should be read by both PERC Staff and Tech Squad Volunteers.
A few weeks ago Mary McCully contacted you regarding comment cards being placed throughout the Cancer Center for visitors to provide feedback regarding our Volunteer Programs. A supply of these cards is located on the PERC staff desk.
When you interact with visitors during your shift, please offer them a chance to comment on their interactions with you or other volunteers they may have spoken with during their visit.
Please use your judgment as to whether it’s an appropriate time to hand a card to a patient or not. Let them know their feedback will assist us in making improvements in our service and that we appreciate their time.
When offering the card, let the visitor know that they can complete the card at their convenience; they can either drop it in the mail or return it to the drop box located at the Cancer Center Courtesy Desk.
Please let me know if you have any questions regarding these cards. Thank you.
Posted by monti at September 26, 2012 02:04 PM