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October 31, 2012

Wi-Fi Sign In

This entry should be read by both PERC Staff and Tech Squad volunteers.

Hello Volunteers:

I am excited to tell you that the Wi-Fi Guest Network sign-in process has been simplified! No longer are users being routed to the long yellow sheet where they are asked for a name and an email address; instead, they are redirected to a much shorter "Disclaimer" where they only need to click on (or Tap for iPads) ACCEPT to be logged in to the wireless network.

Also, I have created an insert to be given to patrons borrowing our iPads. This "tip" sheet will instruct the patron how to re-set the Wi-Fi if the connection is lost. When you are logging patrons onto the wireless, please share the information on this insert with them.

I have noticed that patrons often return to the PERC with the device when the device "times out" of Wi-Fi. This explains how to get to the Settings icon and from there how to make the connection to the appropriate wireless network (MGuest-UMHS).

I will make the appropriate changes to the laptop "tip" sheet. If you have any questions on this change, please let me know. Thanks again for all your help.


Posted by monti at 12:03 PM | Comments (0)

October 29, 2012

Families Facing Cancer

Hello Volunteers:

Patient and Family Support Services is pleased to announce Families Facing Cancer, a new program with particular emphasis on resources and programs for children who have a parent or other adult family member confronting cancer. Please click on the following link to learn about this new and exciting program. http://www.cancer.med.umich.edu/support/families-facing-cancer.shtml.

Hand in Hand Beads, a very important piece of the program, will be located in the PERC. To learn more about this portion of the program, please click on the following link: http://www.cancer.med.umich.edu/support/hand-in-hand.shtml.

The launch date for the Families Facing Cancer resource kit and Hand in Hand Beads is Monday, November 5, 2012. Although some of the information for the Families Facing Cancer program has been delivered to the PERC, we will not be giving any kits or bead books out before November 5.

During the launch week, Sheila Morris, Program Coordinator for Families Facing Cancer, will be in the PERC to meet with volunteers during their shift; Sheila will explain in greater detail the program and the role our PERC volunteers will play.

Until Monday, November 5, continue to offer to those requesting information on talking to children the information currently on hand in the PERC: When Your Parent has Cancer: A Guide for Teens (ACS), It Helps to Have Friends when Mom or Dad has Cancer (ACS), Talking with Children about a Loved One's Cancer (CancerCare) and Talking with My Tree House Friends about Cancer.

Please also continue referring patrons to the books currently listed on the following link: http://infoguides.med.umich.edu/explaintochildren.

I am extremely excited about this new program and the PERC's involvement and I am sure once you meet with Sheila and have a chance to peruse the materials you will be excited as well! (Plus, this involves no computers, iPads, iPods, etc. to sync, set, . . .!!) :)

Again, thank you for all you wonderful help!


Posted by monti at 02:25 PM | Comments (0)

Digital Storytelling: Workshop for Cancer Patients and Survivors

Hello PERC Staff Volunteers:

The Patient and Family Support Services Complementary Therapies Program in conjunction with the Duderstadt Center, is sponsoring a 4-day workshop for cancer center patients and survivors, Digital Storytelling.

The workshop sessions are being held on Friday, November 2, 9, and 16, with the final session held on Monday, November 26; all sessions run from 9:30am - 1:30pm. Facilitators of the workshop are Legacy Therapist, Sibel Ozer, and Media Specialist, Ryan Wilcox.

Fliers with additional information are located outside the PERC for interested patients and survivors to take. I have also posted a flier on the PERC bulletin board. Please take a few moments during your shift to familiarize yourself with this upcoming workshop.

If any of you volunteers are interested in digital storytelling, the same workshop will be offered to Cancer Center faculty, staff and volunteers in December. The workshop for faculty, staff and volunteers is held in three sessions as opposed to the four sessions for patients and survivors. Please email me know if you are interested and I will send you the flier with the dates of the workshop for faculty, staff and volunteers.

Thanks again for all your help. If you have any questions, please let me know.


Posted by monti at 01:48 PM | Comments (0)

October 11, 2012

Families Facing Cancer Program

Hello PERC Staff Volunteers:

The Patient and Family Support Services Program, Families Facing Cancer, will be hosting a "Come and Visit" Cancer Center Tour for children ages 5 - 12 years on Saturday, November 3, from 10:00 am to Noon. Please tell visitors to the PERC who request information about talking to children regarding an adult family member's cancer about this program.

Fliers with more details are on the display rack outside the PERC window. I have also posted a copy on on our bulletin board. Please take a few moments to familiarize yourself with this flier during your shift.

Don't hesitate to contact me if you have any questions. Thank you for all your help. --Lori

Posted by monti at 11:54 AM | Comments (0)

October 05, 2012

Requests for Medical Assistance

Hello Volunteers:

Should a visitor to the PERC become ill or if someone comes to the PERC to request medical assistance, please call 911 using the staff phone. Dialing 911 on an internal phone will connect you to the Medical Emergency Response Center located on the medical campus.

The 911 operator will ask your location and the reason for calling. A medical responder as well as a security officer will both be dispatched to the location requested.

If you have any questions, please let me know. Hopefully you will not need to use this information, however, if a medical emergency occurs, you should not hesitate to call 911.

Thanks again for your help.


Posted by monti at 12:38 PM | Comments (0)

Sight and Sound Program

This entry should be read by both PERC Staff and Tech Squad Student volunteers.

Hello Volunteers:

There seems to be some confusion regarding the checkout process for both the laptops and the iPads. You should be turning the device ON and connecting to the Wi-Fi when patrons are checking out a device.

If you have not been doing this for patrons, please add this step to the checkout process. Please let me know if you are unsure how to turn a device on and/or have questions regarding the Wi-Fi connection process, and I will be available to assist you.

I apologize for any confusion, and I will be more that happy to answer any questions you may have.

Many thanks for all your hard work and commitment to our patients and families.


Posted by monti at 11:35 AM | Comments (0)

October 01, 2012

Chemotherapy and You -- out of stock

Hello PERC Staff Volunteers:

I want to let you know that we are currently out of the document Chemotherapy and You and I do not know when more copies will be made available. In the meantime, if you get requests for this document, you may print it out by clicking on the following link http://www.cancer.gov/cancertopics/coping/chemotherapy-and-you.pdf. I have also placed a link to the document on the PERC Intranet Home page.

As always, please let me know if you have any questions. Thank you. --Lori

Posted by monti at 02:49 PM | Comments (0)