October 31, 2012

Wi-Fi Sign In

This entry should be read by both PERC Staff and Tech Squad volunteers.

Hello Volunteers:

I am excited to tell you that the Wi-Fi Guest Network sign-in process has been simplified! No longer are users being routed to the long yellow sheet where they are asked for a name and an email address; instead, they are redirected to a much shorter "Disclaimer" where they only need to click on (or Tap for iPads) ACCEPT to be logged in to the wireless network.

Also, I have created an insert to be given to patrons borrowing our iPads. This "tip" sheet will instruct the patron how to re-set the Wi-Fi if the connection is lost. When you are logging patrons onto the wireless, please share the information on this insert with them.

I have noticed that patrons often return to the PERC with the device when the device "times out" of Wi-Fi. This explains how to get to the Settings icon and from there how to make the connection to the appropriate wireless network (MGuest-UMHS).

I will make the appropriate changes to the laptop "tip" sheet. If you have any questions on this change, please let me know. Thanks again for all your help.


Posted by monti at 12:03 PM | Comments (0)

October 05, 2012

Sight and Sound Program

This entry should be read by both PERC Staff and Tech Squad Student volunteers.

Hello Volunteers:

There seems to be some confusion regarding the checkout process for both the laptops and the iPads. You should be turning the device ON and connecting to the Wi-Fi when patrons are checking out a device.

If you have not been doing this for patrons, please add this step to the checkout process. Please let me know if you are unsure how to turn a device on and/or have questions regarding the Wi-Fi connection process, and I will be available to assist you.

I apologize for any confusion, and I will be more that happy to answer any questions you may have.

Many thanks for all your hard work and commitment to our patients and families.


Posted by monti at 11:35 AM | Comments (0)

September 28, 2012

Sight and Sound Program: the iPads and the Internet

This entry should be read by both PERC staff and Tech Squad Volunteers.

Hello Volunteers:

I want to thank you for all your help and patience as we added the iPads to our Sight and Sound Program. You have all been very patient with me as I explained the new procedures, which seem to be constantly changing! THANK YOU!

Now I need to ask your assistance once more. Because the instruction sheet explaining how to turn on the iPad and connect to the wireless network is incorrect, I am asking you to perform these steps for the borrower. (I am redoing the instruction sheet.)

If you are not completely comfortable with turning on the iPads and/or connecting to the Wi-Fi, please let me know. I will be glad to work with you until you feel comfortable with this step.

The iPads usually go directly to the "sign in screen" once Safari is tapped. However, sometimes this is not the case. In instances when you tap Safari and the "log in" screen does not automatically appear, go to the the "Settings" icon and check on the left side for Wi-Fi. If it is not on, press the Off> to turn on Wi-Fi and select the Guest network. This should route you directly to the "sign in screen".

If you are still having problems, you can turn off the iPad completely, wait a few seconds and then turn it back on. You can also try another device. Remember, the Wi-Fi can be finicky, so do the best you can -- as you always do!

We have had a lot of changes lately, so if you have any questions on anything discussed in this entry, please do not hesitate to let me know. I will do my best to clarify any procedures that might be confusing.

Once again, thank you for all your help! --Lori

Posted by monti at 03:32 PM | Comments (0)

Sight & Sound Update - iPads

This entry should be read by both PERC staff and Tech Squad volunteers.

Hello Volunteers:

Recently Apple released new software, iOS6. As a result of this software update, the You Tube icon has disappeared. If Apple releases a fix for this glitch, I will let you know. In the meantime, you will only see four icons at the bottom of the iPad screen for now: Facebook, Maps, Safari and Skype.

In addition, they released a new icon for the clock. This icon should be placed in the "Staff Only" folder.

I will make these changes in the iPad desk manual, but wanted you to be aware of them as soon as possible. Please don't hesistate to contact me if you have any questions.

Thank you again for your help and patience as we get this new offering up and running!


Posted by monti at 03:07 PM | Comments (0)

July 18, 2012

MGuest WiFi Network

This entry should be read by both PERC staff and Tech Squad volunteers.

Hello Volunteers:

I wanted to let you know about some changes to the log-in process for the MGuest wireless network. First, I learned that Internet Explorer 9 is not supported. When using IE9, devices will connect, however, they will be redirected back to the login page and not the home page.

As a result, please choose a browser other than Internet Explorer. Do this by clicking on the Globe in the lower left corner of the screen and selecting a browser from the list. I have found that Mozilla Firefox works well.

After opening the browser, the MGuest welcome page will appear. This is the yellow sheet with the heading Mott Family Network; it has been revised and is now only one page.

Once a name and email address have been entered and the "agree to the terms and conditions" ACCEPT button is clicked, a box will appear that applies to faculty, staff and students only; click OK to close the box. Click again on the ACCEPT button to be redirected to the appropriate home page. (For borrowed devices, this would be the UMHS home page.)

I have revised the Using the MFN Laptop sheet to reflect these changes. Please do not hesitate to let me know if you have any questions or encounter any problems. I am sure that after performing these new steps once or twice, you will be pleased with this much simpler and faster log-in process!

Thank you again for all your help!


Posted by monti at 04:06 PM | Comments (0)

June 28, 2012

PERC iPads

Good afternoon!

I want to formally announce that the PERC iPad program will be launched this upcoming Tuesday. The iPads will be for outpatients and family members in the infusion units. I've created documentation on the iPad contents, instructions for restoring and resetting the devices after patient use, and will be training Lori on how to manage the program on Monday. New forms and a new evaluation will also be available.

There will be 12 iPads available for patient and family use. I'm really excited about the program, and I expect the program to be very popular.

The new documents will be uploaded to the PERC intranet as they are finalized.

Posted by asarkozy at 01:13 PM | Comments (0)

May 07, 2012

Sight & Sound In-Patient Floors

This entry should be read by both PERC Staff and Tech Squad Volunteers.

Hello Volunteers:

I would like to clarify which in-patient units the PERC currently services with our Sight & Sound Program: Floor 8B of University Hospital and Floor 7W of the new C.S. Mott Children's Hospital and Von Voigtlander Women's Hospital.

We previously offered the program to patients located on Floor 8A of University Hospital; however, when the new hospital opened in December, those patients (bone marrow transplant) were relocated to 7W of the new hospital.

Floor 8A, University Hospital, is currently being renovated; I do not know if we will offer our program to patients on this floor when it reopens. I will keep you posted.

Finally, please remember that if a patient is transferred off of either 8B or 7W, they must return the laptop.

There has been some confusion regarding 7A and 7B of University Hospital and 7W of the new C.S. Mott Children's Hospital and Von Voigtlander Women's Hospital.

Unfortunately, since we do not currently have the resources to track devices on any floors other than 8B and 7W, patients must be instructed to return the laptops if they are transferred off the floor. If/when they return to 8B or 7W, they may once again checkout a laptop.

I know that it can get confusing with the various hospitals and floors, so if you have any questions regarding which in-patient units we service, please do not hesitate to contact me.

Thank you for all your help and commitment to our patients!


Posted by monti at 02:28 PM | Comments (0)

May 24, 2011

Laptop Update

This email should be read by both PERC Staff and Tech Squad Volunteers.

Hello Volunteers:

Since we have received the latest Rebuild Key (new red flashdrive), I have had several patrons contact me to complain they were not able to access some of the more populas sites, including YouTube. Should you receive any calls of this nature, please instruct the caller to try the Mozilla Firefox browser if they cannot get to the site they wish through Internet Explorer.

Also, when rebuilding the laptops, please remember to plug the charger into the laptop. Once the machine is rebuilt, remember to connect the laptop to the WiFi by connecting to the Guest Network and check the box "connect automatically". (This will ensure the Guest Network stays set until the laptop is once again rebuilt.)

Finally, after the laptop is rebuilt and connected to the Guest Network, verify that the laptop is fully (or at least 95%) charged. If time does not permit you to fully charge the battery, please place a sticky note on the laptop to let the the next volunteer know the device needs additional charging.

If you have any questions regarding how to perform any of these steps, please don't hesistate to let me know. I will be happy to work with you until you are comfortable with these procedures.

Again, thank you for all your wonderful work. --Lori

Posted by monti at 03:44 PM | Comments (0)

April 26, 2011

Laptop Update

This entry should be read by both PERC staff and Tech Squad voluneers.

Hello Volunteers:

We have received a new "build key" (flash drive) for the laptops. The process to rebuild is the same as before:

1. Make sure the computer has been shut-down.
2. Insert the Pink cable into a telecommunications port on the laptop.
3. Insert the new "build key" -- which is now maroon in color -- into a USB port.
4. Press the On button and begin tapping the F12 key until the screen prompts you to select a boot option.
5. Select "Start up from USB drive".

The rebuild process takes approximately 20 minutes. Once the rebuild is complete, I would like to initate a new procedure so that we can provide the laptops to patrons more efficiently. Following the rebuild, please connect the laptop to the WiFi. This can be done as follows:

1. Place the cursor over the Internet icon in the lower right hand corner and click.
2. Select the Guest Network, check the box "reconnect automatically" and click connect.

Once you see the "yellow pyramid" appear and provided the battery is charged (to at least 95%), you may shut down the laptop.

If the laptop is clean, but you do not have enough time to connect to WiFi and/or charge the laptop (to at least 95%), please place the laptop in the "Clean Only" drawer and leave a note on the desk for the next PERC attendant so that they can complete the process.

In instances where you do not have time to clean the laptop, please put it in the bottom left drawer of the Public Computers desk. Also, leave a note on the staff desk letting the next attendant know they need to check this drawer. Please be sure to lock all drawers -- the 2 public computer desk drawers, the iPod drawer, and the lateral file drawer.

If you have any questions reguarding this entry, please let me know. I will be happy to walk through the process with you until you feel comfortable. Although I perform these steps daily, I realize that you may only do them once or twice a shift, or some weeks, not at all!

Again, thank you for all your help. You are truly an asset to the patients and families who visit the Cancer Center!


Posted by monti at 02:10 PM | Comments (0)

February 23, 2011

Laptop Issues Resolved!

This entry should be read by both Tech Squad and PERC Staff Volunteers.

Hello Volunteers:

I am extremely happy to report that the issues with the laptops have been resolved. The laptops no longer display the verbiage regarding counterfeit software. In addition, the laptops no longer shut down after 60 to 90 minutes of use! The laptops must still be rebuilt after each patient's use and we were given two new flashdrive devices for this purpose.

The rebuild process requires one additional step. You will notice that there is a PINK cable that extends from a small Netgear box (this box is connected to the hard drive). This PINK cable should be plugged into the laptop and it fits into a telephone type slot located next to where the flashdrive is inserted.

Prior to turning on the computer and tapping F12, you now need to make sure that both the Flashdrive and the PINK cable are connected to the laptop.

Please let PERC visitors know about the laptop program. Also, if you recognize any returning laptop customers, please inform them that the "shut-down" issue has been resolved.

If you have any questions or problems, please let me know. Thank you all for your help and perseverance in assisting patients and families with this newest offering.


Posted by monti at 12:56 PM | Comments (0)

December 02, 2010

Contact Precautions - Please Review

This entry should be read by both PERC Staff and Tech Squad Volunteers.

Hello Volunteers:

There have been some changes to the PERC Intranet Section Important Note about Loaning to In-Patients in Isolation. Please review the section by clicking on the following link:


If you have any questions after reading the policy, please don't hesitate to let me know. Thanks much for all your help!


Posted by monti at 04:31 PM | Comments (0)

December 01, 2010

Laptops are Ready for Checkout!

This entry should be read by both PERC Staff and Tech Squad volunteers.

Hello All,

The laptops have arrived and are ready for checkout! Please click on the following link to review the Laptop Checkout Form.


This form is to be used for both Out-Patient and In-Patient Laptop Checkouts only. Our current checkout forms for the iPods should continue to be used. When reviewing the Laptop Checkout forms with patrons, please call particular attention to page 4, Section 2 -- Patient Privacy.

The following link will connect you to the PERC Intranet section on Laptops.


After reviewing this section, I encourage you to follow the instructions regarding Using the Laptops and Accessing the the Guest Network (https://www.sitemaker.umich.edu/percintranet/files/mfnusinglaptop.docx) until you feel comfortable, since you may be asked to assist patrons with the process.

In addition, please familiarize yourselves with the following link, Rebuilding the Laptops (https://www.sitemaker.umich.edu/percintranet/files/mfnrebuildinglaptop.docx) as well.

I will be working full time for the next two months (December and January), so I will be available to assist you with any questions or concerns you may have.

Thank you for all your hard work -- it is your efforts that make the PERC such a success!


Posted by monti at 11:55 AM | Comments (0)

October 20, 2010

Flu Shot Reminder

This entry should be read by both PERC Staff and iPod Squad Volunteers

Hello Volunteers:

Just a reminder regarding flu shots --

Volunteers who have flu shots outside of UMHS are asked to take or fax proof to the Occupational Health Office on Level 3 of the Med Inn to have a sticker placed on their ID badge. If you prefer, give me the copy of proof and I will get your sticker for you.

Beginning in December, anyone who interacts with patients will need the sticker on their ID badge or they will be required to wear a mask. Remember, flu shots are available to volunteers at no charge within UMHS. Click on the following link for a schedule of clinic dates, times and locations.


Please do not hesitate to contact me if you have any questions.


Posted by monti at 02:31 PM | Comments (0)

January 07, 2010

Review of iPod Procedures

This entry should be read by both PERC Staff and iPod Volunteers.

Several of you have asked me some questions regarding the Sight and Sound Program Procedures. I thought I would review these on the Blog.

1. When patrons are completing the Out-Patient form, they should be placing the name of the Patient together with the Patient's Blue Card No. OR the Patient's Date of Birth on the form. Please note on the form the name of the person whose driver's license is being held, if it is not the patient's. Remember, it does not matter whose driver's license we hold, as long as it is a valid license (or state issued identification card), i.e. not expired.

2. After cleaning the iPods and placing them on the charger, please remember to verify that the iPod is on the correct charger. You should see a battery that is partially or totally black (if completely used) on the iPod screen. This may take a few minutes to appear, so please be patient. If the device is not on the correct charger, a triangle will appear on the device screen stating "device not compatible". The older iPods can be charged using either the white or black tips; newer iPods can only be charged using the black tips. The device is fully charged when the battery is completely green.

If you would like to review the entire iPod Program Procedures, please click on the following link:


If you need further clarification on these two issues or have additional questions, don't hesistate to ask for my help. I will be glad to stop in during your shift and review the procedures with you.

Thank you for volunteering! --Lori

Posted by monti at 02:23 PM | Comments (0)

January 04, 2010

Pandemic Precations

Hello volunteers,
Please note that you may see a new purple sign on patients' doors for "pandemic precations". It indicates a confirmed case of H1N1 flu. Please treat this as a "contact precations" sign - i.e. avoid entering into the room.

Posted by rvolk at 10:30 AM | Comments (0)

October 07, 2009


Hello iPod Squad Volunteers:

Welcome to new volunteers and welcome back to all returning volunteers!

The number of iPods being checked out continues to increase, due in no small part to your weekly volunteer efforts. Thank you for your hard work! With the increase in iPod checkouts we hoped to see an increase in our evaluation response; unfortunately, this has not occurred.

Perhaps when you checkout an iPod to a "repeat" customer you can ask them what they enjoyed about the iPod and then encourage them to complete the evalation. You can also let them know that their comments are important to us and to the Sight and Sound Program Donor.

Likewise, you can let them know that the evaluations are the best place to add their ideas about what they would like to see included on the iPod contents. Is there a particular genre of music missing or have they learned of a new application or game that might interest a variety of users? If so, the evaluation form is a great place to express their suggestions.

Because the return rate of In-Patient evaluations is particularly low, please encourage these patrons to complete the survey. Let them know that they any problems or requests are best addressed through they evuation form. Likewise, you can let patons know that the iPods are periodically updated and new items are added; therefore, it is important that we get feedback from the users so that we can provide the best service possible.

Thank you all for your great service. And, best wishes for a great fall semester.


Posted by monti at 11:20 AM | Comments (0)

September 22, 2009

When to Stay Home

This message is for both PERC Staff and iPod Squad Volunteers.

Hello Volunteers:

Please review the following University Policy regarding when you should stay home and when it is okay to come in and perform your duties.

It’s important to take care of yourself, recover and protect others from unnecessary exposure to the flu. If you have a fever of 100.4 F or greater, plus a cough or sore throat and possibly other symptoms like chills, body aches or vomiting, you should notify your supervisor that you are ill and stay home. For most, this means staying home until the fever is gone for at least 24 hours.

Please let me know if you need additional clarification. Stay Well!


Posted by monti at 10:44 AM | Comments (0)

September 11, 2009

In-Patient Procedure Change

Hello iPod Squad Volunteers:

We have revised the procedure for servicing the In-Patient floors. Click on the link below to review the procedure, paying particular attention to the revised Step 3. #When you arrive at the floor . . . "


If you have any questions regarding this revised procedure, please let me know. Again, thank you for your commitment to the Sight & Sound Program!

Have a great fall term!


Posted by monti at 11:30 AM | Comments (0)

September 01, 2009

Cleaning and Charging iPods

This entry is for both iPod and Staff Volunteers.

Hello Volunteers:

The Sight and Sound Program has really taken off! The number of iPods being checked out by both Out- and In-Patients continues to increase; I am sure this is due in no small part to all your efforts. Thank you!

With this increase in checkouts, it is very important that all the steps be followed when cleaning and charging iPods. Recently, I noticed a number of iPods that did not have the earbud covers in place; instead, they were laying inside the bag with the iPod.

Please make sure that the earbud covers are properly in place when the iPod is placed in the CLEAN drawer for charging. Our visitors do not always have time to wait while the covers are put in place; in addition, they should not be put in a position to have to put the covers on themselves!

Also, when placing the iPod in the plastic bags, please ensure that the charging end of the iPod is located near the opening and that the inventory loop is completely inside the bag. The iPod CLEAN Drawer is not very large and with as many as six iPods being charged at a time, these few extra steps will help keep the iPods from being tangled and improperly charged.

Again, thank you for all your help. --Lori

Posted by monti at 11:30 AM | Comments (0)

August 03, 2009

Dress Code Policy

Dear Volunteers,
Please review the updated dress code for the cancer center. Our reference volunteers do not wear the uniform, therefore, they are expected to follow the dress code policy.

Thank you,

Posted by rvolk at 11:49 AM | Comments (0)

July 06, 2009

Early Arrival at the PERC

Hello iPod Volunteers,

If you arrive at the PERC for your shift and the PERC is not open, you may retrieve a key to open the PERC at Reception Desk B (across from the elevators).

Once the door is open, please return the key to Reception Desk B. When opening the door and removing the key, please make sure that the door will lock automatically when it is closed.

If you have any questions regarding the key or locking the door, please let me know.


Posted by monti at 11:36 AM | Comments (0)

June 22, 2009

iPod Procedure Review

This message should be read by both iPod and PERC Staff volunteers.

Hello Volunteers:

Our iPod checkouts -- both In-Patient and Out-Patient -- continue to increase; thank you all for your hard work in informing patients about the Sight and Sound Program. With the increase in checkouts, however, some unfortunate incidents have occured. As a result, I would like to review some very important procedures to be followed when explaining the program to patrons.

1. When working with out-patients, please explain that only valid driver's licenses can be accepted. Please be sure that the license you receive is current. Remember, the license can be the patient's or the license of a caregiver who accompanies the patient during their visit. Expired driver's licenses cannot be accepted.

2. In-patient Blue Card Nos. must be recorded on the form. For in-patients, the Blue Card No. is on their hospital bracelet. In the case of out-patients, occasionally their Blue Card is with the Registration Desk. Make every effort to obtain the Blue Card number; however, if you cannot locate the card, you may record the patient's birth date (Day, Month and Year). It is imperative that the patient's blue card number or date of birth be listed on the iPod Check-Out sheet.

3. Finally, please review the DO NOT LEND list each time you report, prior to visiting with patrons.

Please let me know if you have any questions regarding these procedures. And, thank you again for all your help.


Posted by monti at 08:47 AM | Comments (0)

June 10, 2009

Sight & Sound - iPod Losses

Hello Volunteers.

We have had some very unfortunate incidents recently regarding iPods. As a result, I ask that you be extra diligent when checking out iPods, particularly to In-Patients.

I do not believe these recent incidents were a result of a failure by you volunteers to inform the patient of their responsibility to return the iPods. However,we can never by too careful so I am asking that you review the return procedure with each patient, whether a first time user or not.

Please be sure the patient knows where the 8B Patient Lounge is located; additionally, explain exactly where the Book Return Cabinet is located within the 8B Lounge.

Since few patients call the phone number listed on the envelopes(7-8626), make sure that you stress the importance of phoning the PERC to let us know their name and the date and time the iPod was placed in the cabinet.

Finally, please remind patients that this program is funded by donated monies; continued loss of iPods may result in fewer iPods being available for patient use. In addition, when an iPod is not returned, hospital security is notified at which time legal action could result.

Also volunteers, please double check that the Material Return Cabinet is indeed locked after you have checked inside for any drop-offs. In the past we have had occurences were the cabinet was not properly locked.

If you have any questions, please don't hesitate to contact me. Again, thank you for your service!

Posted by monti at 04:09 PM | Comments (0)

April 08, 2009

In-Patient iPod Retrieval Process

This entry should be read by both iPod Squad and PERC Staff Volunteers.

Hello Volunteers:

When making rounds on 8A/8B, please be diligent about visiting with the patients who have an ipod to be retrieved. When you stop at a patient room and they are either not there or the doctor is in the room, please check back periodically to see if the patient (or a relative/friend) is able to assist in locating the iPod.

If you are still not able to retrieve the iPod, please inform the PERC Staff Volunteer -- letting them know why you were not able to pick up the iPod and why.

PERC Staff Volunteers, please ask the iPod Volunteer if they were able to retrieve all iPods that were checked if they do not remember to tell you. Please forward the information regarding any "overdue" ipods to me either by phone or email. We need to communicate more consistently regarding iPods that are not retrieved on the day they are "due".

Also, if the patient wants to keep the same iPod (as opposed to checking out a "fresh" iPod), please complete a new Check-out sheet and have the patient sign once again.

If you have any questions regarding this procedure, please let me know. And, thanks again for all your help.


Posted by monti at 12:09 PM | Comments (0)

March 18, 2009

Please Review - Missing Information

Hello Volunteers.

I have been receiving some checkout sheets (for both books and iPods) that do not have a blue Card number OR date-of-birth listed for the patient. Since it is very important that this information be obtained, please record it each time a patron completes a transaction. Doing so will ensure that the PERC records are up-to-date should we need to get intouch with a patient if they fail to return borrowed materials.

You all do a wonderful job and your hardwork is truly appreciated. Thank you!


Posted by monti at 11:06 AM | Comments (0)

February 23, 2009

Tips for Connecting to WiFi

(This message is mostly for our reference volunteers.)

Hello Volunteers,

It is always a good idea to connect iPods to the WiFi before each checkout. The connection is created in two steps:
Step One: Selecting the guest network in the iPod's Settings
Step Two: Logging in to the guest network.

In most cases all our iPods already have the guest network selected in the their Settings, but sometimes this selection is lost and needs to be re-set.

To do that, locate and touch the Settings icon on one of the main screens. (It will say Settings underneath a picture of machine parts.) Next, touch the WiFi application. When you see the screen which says Wi-Fi ON, turn it off by touching the ON button. Wait for several seconds, and then turn it back ON by touching the OFF button. Once Wi-Fi is again ON, make sure that a checkmark appears next to guest under the Choose a Network option.

After the Guest network is selected in the Settings it will be possible to log on to it through the Web. Every time the iPod is turned off, it logs out of the guest network, which is why you need to log back on after it is turned on again.

To do that, tap on the Safari icon. Type in a URL. You will get a message asking you accept the website certificate. Tap "Yes". Next, you will see the long yellow page which is the Welcome Page to the guest network. Scroll down until you find the text boxes at the bottom. Type in a last name and an email address and tap "Continue". You will get another page on which you will have to tap "continue" again and then you are done!

Please don't hesitate to ask me or one of our iPod Squad Volunteers to help you with this or any other iPod application.


Posted by monti at 04:08 PM | Comments (0)

January 19, 2009

Locating a Substitute

Hello iPod Squad Volunteers.

When you know in advance that you will be unavailable for your shift, please try to locate a substitute. This can be done easily by sending an email to other volunteers using the email address ipod.squad.perc@umich.edu. This address enables you to contact all iPod Squad Volunteers in one email. Please keep me informed as to whether or not you are able to locate a replacement.

Please make every effort to come in for your shift. The iPod program cannot work without the student volunteers and when you fail to show up, our patients are the ones who lose out.

We are currently in need of 3 additional student volunteers, so please encourage your friends to become involved with the Sight & Sound Program. (You might remind them that our new president is encouraging citizens to become more involved in their communities. This would be a great way for students to become involved!)

Thank you again for all your help. I hope your classes are going well and that you will find your volunteer efforts rewarding.


Posted by monti at 12:41 PM | Comments (0)

January 14, 2009

iPod Procedures - Out-Patient Checkout

Hello Volunteers.

Prompted by a recent iPod "GLITCH", the "Start of the Shift" procedure has been modified, and now include the following:

Special instruction for the PM shift volunteer:
please ask the morning volunteer if there are any iPods out that need to be returned to the PERC before the end of the day.

In addition, please be diligent when reviewing the Checkout form completed by the patient. Please make every effort to get a cell phone number that the patient can be reached on while in the center. Also, obtaining an exact location (i.e. Infusion 2, Infusion Chairside, Infusion Bed, Clinic XXX) would be helpful should the patient not have a cell phone on which to be contacted. Any information that will assist the afternoon volunteer in locating the patron would be helpful. Remember, if the iPod is not received by our 5:00 pm closing time, the patient cannot receive their driver's license.

Thank you for all your help. Lori

Posted by monti at 11:24 AM | Comments (0)

December 31, 2008

Kids and Teens iPod Program starting

Finally - we are ready to launch the kids & teens Sight & Sound program. This means that starting Monday Jan. 5, we will get requests for the kids & teens iPods at the PERC. Also starting Jan. 6, the iPod Squad will also visit the pediatric infusion area and offer devices to kids, teens and their siblings.

The Kids and Teens content package includes music, audiobooks, podcasts and games. The music, audiobooks, and podcasts are arranged by age groups. There are also a few genre playlists. Please take a minute to review the kids & teens content sheet to become famliar with it. We have five iPod touch devices with the kids & teens programming. To tell them apart from the adult iPods, the Kids & Teens iPods have a yellow label.

We also have a young Kids content package - this is a subset of the Kids and Teens content package. This content package is uploaded on nano iPods and should be offered only for the 3-5 and 6-8 age groups. (who do not need to use the Internet). These nanos also have a yellow label.

When you check out a kids & teens iPod please hand the patron the Kids & Teens content sheet - not the adult content sheet. Please also provide the right Kids & Teens evaluation form. We have two types of evaluations forms for the kids & teens:
1. an evaluation form for parents who have young children who can't fill out the form themselves.
2. an evaluation form that can be filled out by the child or teen who used the device (it can be the patient or a sibling).

We also created separate surveys on surveymonkey.com to input the data from the evaluations into the online surveys.

Thank you so much for helping us to launch this program. Please let me know if you have any questions.

Posted by rvolk at 12:25 PM | Comments (0)

December 29, 2008

Update to UMHS infection control policy

This entry is relevant only to iPod Squad volunteers

The UMHS recently updated their infection control policy with regards to hands washing and it applies to all staff, including volunteers.

The policy states that:

Hand hygiene shall be performed in each of the following situations:
Upon entering and leaving a patient room (ex: inpatient, procedure room).
Before and after each patient contact.
Between patient contacts if more than one patient in the room.
Before and after contact with patients who are not in a room (ex: on a stretcher, in open bays, etc.).

For us this means that iPod Squad volunteers will need to cleanse their hands with Purell when they arrive at the floor (before they enter the first patient's room) and after each iPod checkout. If the volunteer entered the room and talked with patients, but did not check an iPod, they would not have to cleanse their hands again.
Please let us know if you have an questions.

Thank you,

Posted by rvolk at 09:22 AM | Comments (0)

November 20, 2008

Communication with iPod Squad Volunteers

Dear Volunteers,

We hope that by now you are in the habit of checking the PERC Blog first thing during every shift at the PERC. Please help us get the iPod Squad volunteers in the habit of reading the blog first thing during their shift as well. They can read the blog on the public computers so they don't have to sit at the staff workstation.

As they come in, please help them to log onto the blog on the public computer. Because these public workstations do not have bookmarks, it is a bit tricky to find the URL. I found the easiest way to do so is as follows:

Type URL: http://www.sitemaker.umich.edu/PERCintranet
Click on the link to "PERC Communication Blog"

Thanks for your help.


Posted by rvolk at 10:54 AM | Comments (0)

"DO NOT LEND" List for iPod Checkouts

This message is primarily for the iPod Squad Volunteers

Thank you all for doing such a great job explaining to patients how to return the iPods safely to the PERC. Thanks to your diligence in explaining the return procedure and the Fine Policy if the device is not returned, the number of problems we have experienced has been minimal; however, we still need to restrict some individuals from checking out iPods.

PLEASE do not forget to check the inside bottom panel of each black clipboard for a Sticky Note with names of individuals that are restricted from checking out the devices. Please remember to check this sticky at the beginning of your shift so that we can avoid loaning devices to these patients and prevent problems.

Thanks again for your help!


Posted by rvolk at 10:45 AM | Comments (0)

Changes to the iPod storage drawer

Hello Volunteers.

With the addition of new iPods for the Kids & Teens we have outgrown the "Drawer iPod Box". We took it out and divided the drawer into two sections. In the front section you can find the driver's license box, the charger, and the earbud covers. The back section of the drawer is designated for charged devices only (those ready for check-out). Thanks for your help in adhering to this new procedure.


Posted by rvolk at 10:42 AM | Comments (0)

iPods Now Have Games

Dear Volunteers,

Please note we uploaded a number of games to the iPods. The nanos have only 3 games; however, the Touch's have about 11 games including Solitaire and Sudoku. Please let patrons know about the games when you check them out.



Posted by rvolk at 10:39 AM | Comments (0)

Charging Tips for the New iPods

Dear Volunteers:

We discovered that the old charging tips do not work with the 3rd generation iTouch devices recently added to our collection and had to buy new charging tips. The new tips are black and will charge all iPod devices; the orignal tips are white and will not charge the new devices.

When placing iPods in the multi charger, please try to place iPod numbers 23 through 32 on the black tips only. If you should forget, you will notice that a prompt will be displayed on the device that says "Accessory not Compatible with Device".

If there are not enough tips to charge the new touches, please be sure to place a note on the device before placing it in the drawer. This will alert the PERC Volunteer that the device will need to be charged when a compatible charging tip becomes available.

Thanks again for your help,

Lori & Ruti

Posted by rvolk at 10:34 AM | Comments (0)

November 19, 2008

iPods may interfere with pacemakers and implanted defibrillators

There was a study recently about how iPods' earbuds and headphones may interfere with implantable heart devices. There may be questions for patients and families the about safety of using the iPods if they have a heart device. Following are the guidelines developed in the U-M Cardiovascular Center:

People with heart devices can use iPods normally and keep the headphones or earbuds in their ears, but they should avoid putting the headphones or earbuds near the device. Even if the earbuds or headphones are disconnected, they should be kept least 1.5 inches (3 centimeters) from the skin’s surface. Do not put headphones or earbuds in a shirt or a coat pocket near the chest and do not drape them over the chest or shoulders. People with pacemakers or defibrillators should not have others who are wearing headphones or earbuds rest their head on the patient's chest.

Posted by rvolk at 04:11 PM | Comments (0)

November 11, 2008

Kids and Teens iPods

Dear Volunteers,

We are implementing a new collection of iPods with special programming for kids and teens. The content consists of music, audiobooks, guided imagery and podcasts. It is arranged into playlists by age groups.

For the kids and teens we have 5 iTouch devices and 5 nanos. The nanos have only the content for young kids - for age groups 3-5 and 6-8.

Please make sure that the iPod Squad volunteers do not take the kids and teens iPods to the In-patient units. I put yellow labels on the Kids iPods so they will be easy to recognize.

The checkout procedure is similar to the current out-patient checkout. The kids and teens iPods will be checked out to outpatients only. We require that the parent or guardian for the child provide their driver's license and their name. For example, if the iPod is checked out to Ryan Smith, the brother of patient Sean Smith, the checkout sheet should include:

Under name: Parent Smith for Ryan Smith, Patient
Blue Card Number is the Patient Blue Card Number = Sean's Blue Card Number
Cell phone number of parent and a driver's license.

There will be a special evaluation form for the parents of kids checking out the iPod.

If there is no parent with the child and child does not have a driver's license, we need to talk with the child life worker before we can check out an ipod.

Thank you for helping the Sight & Sound program become so successful! We couldn't have done it without you!


Posted by rvolk at 03:23 PM | Comments (0)

November 05, 2008

Thrive Article

Hello Volunteers.

There is a very nice article in the Fall 2008 issue of Thrive Magazine. One of our student Volunteers is pictured showing a patient how to use an iPod. Take a look at the article when you get a chance.

Here is the link to the online version. The article is on page 12.

Posted by monti at 12:31 PM | Comments (0)