January 08, 2013

Agent based system monitoring vs external monitoring...

Some of the drawbacks associated with external monitoring (basically, pointing a monitor at a server and attempting to extract data) are lack of monitor consolidation and inability to pull detailed system information. Agent-based monitoring solves the above listed issues by relying on an internal system agent that retains the ability to pull detailed system data. A few agent based monitoring systems including Monitor.us and Nagios.

Posted by cdgrieb at 08:32 AM | Comments (0)

System Administration - monitoring and Manage Engine...

There are a lot of really nice components associated with Appmanager, including highly detailed SNMP monitoring, web traffic analysis, and extensive notification options. However, the service is still managed locally, and is susceptible data center availability. As a result, the SA team is exploring the possibility of cloud based, agent monitoring options such as Monitor.us.

Posted by cdgrieb at 08:16 AM | Comments (0)

July 13, 2012

SA Lisa morning meetings - 07-13-2012

Meeting notes from the weekly Lisa group meeting are listed in the link below:
https://wiki.umms.med.umich.edu/x/WgSTBw

Highlights include:
- Finalizing personal goals
- Training
- VM checklists for Linux

Posted by cdgrieb at 04:25 PM | Comments (0)

July 11, 2012

SA Lisa Team communications standards *UPDATED*

We've updated the SA Lisa Team communication standards document, which can be located here: https://wiki.umms.med.umich.edu/x/xJiABw

Posted by cdgrieb at 04:23 PM | Comments (0)

June 22, 2012

SA Lisa Team Goals interation 2

We've started the second phase of the Lisa team goals, which include the following ideas/concepts:
- Internal presentations
- Assistance with other ISSC groups
- Continued training
We'll have updates when other Lisa members have contributed to the effort. In the meantime, feel free to have a look at our existing page that lists our goals: https://wiki.umms.med.umich.edu/x/sJCABw

Posted by cdgrieb at 03:13 PM | Comments (0)

June 19, 2012

Migrating Appmanager to the 192.168.123 network

Apparently, Appmanager needs to be migrated to the *.123 network as we are retiring the *.122 subnet - should be a simple process, but I'd like to document as much of this information as possible, in case we need to perform this operation again.

Posted by cdgrieb at 05:38 PM | Comments (0)

June 13, 2012

SA Lisa Team communications standards, complete...

We've completed the creation of our initial communication tempaltes, which can be found here: https://wiki.umms.med.umich.edu/x/xJiABw - essentially, these are suggestions for updating and closing service requests.

Posted by cdgrieb at 10:54 AM | Comments (0)

June 12, 2012

SA Lisa On-boarding process - completed!

We've completed the initial onboarding process for Team Lisa, which can be found here: https://wiki.umms.med.umich.edu/x/ZJiABw - and all rejoyced...

Posted by cdgrieb at 11:57 AM | Comments (0)

June 11, 2012

Password file templates

Possible format for storing information regarding passes:
----------------------------------------
Date:
Server name:
Server IP address:
root password:
msis password:
root sql password:

----------------------------------------

Posted by cdgrieb at 04:49 PM | Comments (0)

Device Pages

Contacted Eric and have arranged acces for jay to the https://wiki.umms.med.umich.edu/display/MSISTECH/Devices so that we can finish the wordpress blog device page.

Posted by btayl at 04:38 PM | Comments (0)

June 04, 2012

Welcome Jason Walsh to the SA Lisa Team

This past Friday, Jason Walsh officially started as a SA in the SA Lisa team - welcome aboard Jason, and good luck!

Posted by cdgrieb at 12:21 PM | Comments (0)

June 01, 2012

SA Lisa On-boarding process

We've started the initial listing of SA Lisa on-boarding tasks for new members - this kind of resulted from the recent addition of Jay as a system admin, and me thinking about what access I needed to provide for him. Anyhoo, the initial document can be found here:

https://wiki.umms.med.umich.edu/x/ZJiABw

We'll add improvements and adjustments to the list as needed. Also, we hope to have this completed by Monday.

Posted by cdgrieb at 03:58 PM | Comments (0)

DIG - Demonistration SM

This mornings DIG meeting should be quite excellent, as we continue to explore the possibility of expanding service management. Additionally information to come soon!

Posted by cdgrieb at 09:51 AM | Comments (0)

May 31, 2012

SA Lisa Team Goals *initial list*

We've completed the initial listing of three Team Lisa Goals, specifically:

- Standard ticketing communication responses
- Professional improvements
- Forward facing and transparent communications

Detailed information for each entry can be located on the Team Lisa web portal, at this link: https://wiki.umms.med.umich.edu/x/sJCABw

Posted by cdgrieb at 11:56 AM | Comments (0)