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UMSI Seeking SI 501 / Information Process Redesign Clients

Have you often been frustrated by the way information gets passed -- or not passed -- along in your organization? Is there an information flow that could be more effective or efficient if it were analyzed, key issues were identified, and you were provided a set of recommendations for improvement?

If so, we invite your participation in “Contextual Inquiry and Project Management” a 14-week client-based course at the University of Michigan School of Information (http://si.umich.edu/). For this course, Master’s students perform an in-depth analysis of a process flow of organizational information use from several perspectives at no cost to your organization. (The course description and more examples of past SI 501 clients and projects are available at http://si.umich.edu/courses/501/).

Past projects have included:

• The analysis of information flow that occurs between a board of directors and volunteers at a local wildlife care organization, from the processing of incoming reports regarding injured mammals on through to the placement and care of the animals

• The review of a health clinic’s telephone queue and voicemail system, establishing a formal protocol for routing phone calls and messages from patients, medical specialists, pharmacists, funders, and vendors to appropriate staff

• An examination of how a government agency plans, creates, and disseminates information about current events and projects to regional employees to encourage collaboration and decrease the duplication of effort among employees

• An evaluation of how information flows in a product development organization from the generation of new ideas, through market research, finance, to the actual development of the product

• The study of a public library's process to acquire and weed materials among its three branches

In order to be eligible, your organization must meet the following criteria:

• Have a formal or informal information process already in place, that needs improvement
• Provide 5-10 people who are involved in the process and willing and able to be interviewed by the student team

If you are interested in learning more, please reply by Friday June 18, 2010 and I'll follow up with additional information.

Feel free to forward this email on to any colleagues, clients, or friends who would be interested in this opportunity. Ixchel Faniel, Assistant Professor at the School of Information, and her SI 501 instruction team are looking forward to another great semester of client consulting projects, and we hope you will join us!


Kelly A. Kowatch, Assistant Director
University of Michigan School of Information
Career Development Office
(734) 936-8735

Posted by kkowatch at June 3, 2010 04:31 PM


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