October 15, 2013
Michigan Library Association 2013 Presentations
Getting ready to head up to Lansing for the 2013 Michigan Library Association Annual Convention.
I am fortunate to present twice. One during the regular session and one during the Ignite MLA Session on Thursday October 17th. I will be the first of seven librarians presenting in this format: "Get ready for a rapid fire session of ideas that will inspire, challenge and motivate you. Ignite MLA will feature speakers who each have just five minutes and 20 slide to share an idea, story or solution that ingnites their passion for the library community."
Here are my session information and the presentation slides & handouts available via Deep Blue. Please write me at firstname.lastname@example.org with any questions, thoughts or comments.
Program Title: Where is the Hospitality in Your Library?
Date: Wednesday October 16 at 4:15-5:15pm (Room 101-102 - Lansing Center)
Abstract: In the library and information fields, we spend countless hours focusing on making our world a more self-service environment. While many patrons much prefer to work independently and easily find resources on their own, we have placed our emphasis on creating a self-service environment that removes the “middle man” from the information equation. And with the move that many have made away from conventional reference desks and reference service, we can (at times) look more like self-check express lanes at the grocery stores than like the libraries that we used to be. And while our patrons most certainly enjoy accessing resources in an unmediated fashion, there are many instances (especially with more difficult research projects) where they do need assistance with finding print and electronic resources. This presentation takes a look at how we have used methods from the hospitality and service industries at the Kresge Business Administration Library (University of Michigan) to ensure that we are not only meeting the information needs of our patrons, but also being available to assist them when it is needed. In this presentation, we will discuss the role of public service in the library and how the lessons on the hospitality industry can improve our interaction with the patrons.
NOTE: This is a program I have been giving for a few years, but it is continually evolving and growing. I am hoping to write this up more definitively in the coming year.
URL: Slides and Handouts
Program Title: Bitter Coffee & Watered-down Bourbon: Lessons for Libraries from Chase & Sanborn Coffee and Maker’s Mark
Date: Thursday October 17 at 3pm (Ignite MLA session runs from 3pm to 4pm (Banquet Rooms 1-4 - Lansing Center)
Abstract: The story of Chase & Sanborn Coffee provides all organizations a great morality tale for all organizations, including libraries, about how small changes may lead to larger problems down the road. Chase & Sanborn ranked with Maxwell House as one of the leading coffee brands in the early 20th century. They were known not only for their fresh sealed coffee, but also for the Chase & Sanborn Hour variety show that featured many stars including Don Ameche, Nelson Eddy, and Edgar Bergen with his wooden dummy Charlie McCarthy. In the years after World War II, there was a belief at the company that they could make small changes to the process to reduce costs, without changing the quality that much. A similar decision was made earlier this year by Maker’s Mark to reduce their alcohol for their Kentucky Burbon as a cost reduction plan to help boost profits. Using these two examples from the business world, the presentation will explore how small decisions can, over time, fundamentally change the very nature of any organization. For the library, the presentation will show how modest and sometimes seemingly consequence free decisions about resources and services that a library provides can snowball into a complete change in the overall perception of the library. So changes that seems minor at the time, when considered together, transform and (more importantly) potentially undermine what the library is attempting to provide for their community. In the light of continued encroachment on a libraries space and budget, this type conundrum might be easier to fall into than we might think or like.
NOTE: This is a program that I am very excited about. I am very interested in the use of library services by our communities and what I see as erosion of the 'library brand'. While this is starting off as a small presentation (like the hospitality one), I am hoping that it grows into a more full exploration of library identity and services in the era of declining resources.
URL: Slides and Handouts This entry was posted in the following categories: Business Librarianship , Conference Presentations , Librarianship , Management Philosophy
July 23, 2013
Social Media Links (LEAD Presentation 7/23/13)
Links for the presentation on Social Media and Information for the Ross School of Business LEAD program on 7/23/13 by Corey Seeman.
Social Media Resources:Kresge Library Guide to Social Media
Overview of Social Media:
Use Kresge Resources from links above
Pew - Coming and Going on Facebook (2013)
Why people leave facebook - Huge amount of abandonment in Social Media.
Findability - a flickr story:Corey's Photostream
Their use in the world....
World's Most Delayed Airports (#8 - DFW)
NOTE: An illustrated list compiled by some organization which uses pictures you found...NOT NEWS...
How to get out there? It is all about tagging. Making things findable
- Connect diverse communities
- Share news
- Solicit help
- Report new kittens or adoptions
- Report sad news
- Share pictures
Previously, this could be done with a newsletter. Vastly improve the ability to share news more quickly.
Why join twitter -
Dalai Lama @DalaiLama 8 Jul
When you concern yourself with others, you naturally develop a sense of self-confidence. To help others takes courage and inner strength.
See also eMarketer
News and Social MediaTrending stories on twitter - one way I find out about news as it is breaking. I balance the speed with the decreased reliability and accuracy.
Yesterday's big stories:
- Dennis Farina Died - Around 1:20pm via twitter
- OSU football RB Carol Hyde dismissed
- Ryan Braun
Asiana Airlines Flight 214 crashing on landing at SFO (July 6, 2013). Twitter was way ahead of convention media
Tweet by author Neil Gaiman: “Neil Gaiman @neilhimself 6 Jul
They still haven't officially told us on this plane why we aren't flying to sfo. But we have told each other. Thank you twitter.”
Not all is good...
One Comeback They Could Skip (Celebrity deaths announced via twitter)
Potentially More Harm Than Help
Think of a young Justin Beiber...
Johnny Manziel and his twitter quote
Manziel Tweeted, "(Expletive) like tonight is a reason why I can't wait to leave College Station.... Whenever it may be"
Rachel Ryan - “Employers will check facebook before offering you a job”
Mashable - 10 People Who Lost Jobs Over Social Media
-"Someone hacked my account"
-"Delete the tweet" (almost always draws more reaction and attention)
How to Thrive on Social Media as an Individual or Organization
1. Don’t Tweet Your Junk
2. Don’t Be Boring
3. Seriously, Don’t Tweet Your Junk
4. Don’t Be Weird
5. Highlight Your Superpowers (but set limitations)
Squirrel Pancake last week during Art Fair
This entry was posted in the following categories:
July 20, 2013
Little Field Mouse (reunited with the field...Saline, Michigan)
There was an annoying ad a number of years back for a Real Estate company where the Realtor rattled off four of five things she did - prompting her companion to say "busy day". The Realtor replied "Busy Morning". That is how my day started.
The Hero of the Day (sorta)
This morning (Saturday July 20, 2013), Cosmo the cat was darting back and forth and making a noise that usually comes with trying to get something...I thought he was crazy as usual, until I saw a tiny mouse dart out from under the couch in the beach room and then back under. For around five minutes, they played...well, cat and mouse. I blocked the door to the rest of the house and was hoping I would have a chance to get the mouse. Finally, the mouse made a run for the door to the garage. I quickly opened the door and the mouse ran out - story over...right? Have you ever seen a movie where the clear bad guy gets caught half way through - and you are thinking...well, there is no way that this is the end. Think Star Trek Into Darkness and a million other movies...so was my story over, well not really.
The hero of the day - one cat named Cosmo - ran into the garage, grabbed the mouse and brought him back INTO the house. He jumped over the door block and ran into the living room. Really...this was an inside job!!!!!!!!!! After some hiding, and a few more minutes, I was able to get the mouse trapped under a side table next to the stairs. Using the box from our new cell Samsung Galaxy III phones (which are now - two days in - already twice as useful as our old phones), I was able to trap said mouse and bring him back to the field. Since the picture of the day rarely presents itself before 7am...felt it was important to capture.
So Cosmo was not doing this for anything but play...well, cat and mouse. Note to self - Cosmo needs better cat toys.
The mouse in the box outside
The mouse in the box outside
A very useful cell phone box!This entry was posted in the following categories: Completely Off Topic!
July 03, 2013
150th Anniversary of Gettysburg - Old Time Radio
Today marks the 150th anniversary of the close of the Battle of Gettysburg - one of the most important battles in the United States Civil War. Despite so many critical fights over the course of the three days in early July 1863, one of the most famous occurred 150 years ago today as Major General George Pickett and others led Confederate troops against the Union positions on Cemetery Ridge. To be known as Pickett's charge, it was a decisive victory from the Union and it forced the Confederate troops to retreat out of Pennsylvania.
With so many of the great stories of American history, we find that they were recreated on the Radio in the 1940s and 1950s. As you may know, I have gotten very interested in Old Time Radio programs thanks to Greg Bell's Old time radio channel on SiriusXM #82. I have also discovered that many of these are freely available thanks to The Old Time Radio section on the Internet Archive.
As we recognize the 150th anniversary of this great battle, I want to share some of the old time radio programs that talk about Gettysburg.
The Battle of Gettysburg (from You Are There) - Broadcast February 22, 1948. From You Are There, a CBS radio program that ran from 1947 to 1950. The program envisions what would have happened had the CBS news been in place and reporting from the event. Among the many programs that were in this series were the Alamo, Assassinations of Abraham Lincoln and Julius Caesar, the signing of the Magna Carta, and many others. This is very well done - and they can be a bit campy - but all in all - an interesting and creative way to recreate great moments in history. This episode as it relates to Gettysburg focuses on the last day of the battle when Pickett's Charge ended the Confederate hopes for victory in that battle.
Gettysburg (from Cavalcade of America) - Broadcast September 13, 1948. From DuPont's Cavalcade of America, one of the longest running programs in radio history. Presented by DuPont Company ("Maker of better things for better living through chemistry"), this program portrayed many aspects of American history. These featured not only political and military events, but also covered an amazingly diverse group of portraits that counted lighthouse keepers and baseball players among the stories presented. They also featured great star talent, and on September 13, 1948, they were able to have actor Dick Powell (most famously of Richard Diamond and Rogues Gallery fame).
The Battle of Gettysburg (from the CBS Radio Workshop) - Broadcast June 30, 1957. From the CBS Radio Workshop, a great program in the long tradition that the network had to exploring the boundaries for Radio. This followed the Columbia Workshop as one of the places where truly amazing stories could be told. The CBS Radio Workshop ran from 1956 to 1957 and told a variety of stories in this experimental anthology series. This episode on Gettysburg covers the full battle and (like everyone else in this program) simply fantastic. Featured in the acting crew is John Dehner (as narrator), Raymond Burr, and Davis Butler (among others).
Additional links worth following to learn more about Gettysburg:
- Battle of Gettysburg (from the United States Army)
- History & Culture (from the Gettysburg National Miltary Park)
- Gettysburg (from the History Channel)
- Gettysburg Foundation Website
- LibriVox audio book of Chancellorsville and Gettysburg by Abner Doubleday (1882)
This entry was posted in the following categories: Old Time Radio