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June 05, 2012
Where is the Hospitality in Your Library & Patron-Driven Services (Farmington Community Library Staff Day 2012)
I have been working a lot on this idea of hospitality in the library over the past year. I am very excited that I get to present on this at the Farmington Community Library's Staff Day on Friday June 8, 2012. This presentation gave me opportunity to explore and expand the topic. This is all moving towards publications somewhere down the road, as the idea gets formed.
What I am excited about also is the notion of the Patron-Driven Services. This is an idea that I have been kicking around and will write about it this summer. So much has been written about Patron-Drive Acquisitions (or Patron-Drive Collections), but this might be a better way to connect with the communities that we work with. Without naming it before, I began to realize that this is what I have been doing at Kresge for the past six years. I have been solely focused on the user experience and the user needs since becoming director here in 2006. With each passing year, I feel more and more confident that we are going to good to great (or Great to EVEN Greater).
Here are the slides & handouts:
Where is the Hospitality in Your Library? (expanded presentation for Farmington Community Library Staff Day 2012)
ABSTRACT: Presentation given for the Staff Day at the Farmington Community Library on Friday June 8, 2012 (Farmington Hills, Michigan) by Corey Seeman. This is an expanded version of the presentation given elsewhere. In an increasing self-service environment, we will explore the Kresge Business Administration Library at the University of Michigan has used methods from the hospitality and service industries to reinvigorate the way that we connect with our community. We have established a service ethos to ensure that we are not only meeting the information needs of our patrons, but also being available to assist them whenever it is needed. In this presentation, we will discuss the role of public service in the library and how the lessons on the hospitality and service industries can improve our interaction with the patrons. In addition to discussing hospitality, I am also using this to introduce the concept of Patron-Driven Services, a adaptation of Patron-Driven Acquisitions (or Collections) which has been very popular in academic circles.
If you have any thoughts on the topic, please let me know at cseeman@umich.edu.
Posted by cseeman at June 5, 2012 03:42 PM