October 26, 2010
Day three got off to a gentle start. I decided to take some "me" time and have a casual breakfast and watch the #L2010 trend on twitter. Boy, I regret not being at the keynote. Apolo Ohno was much more inspirational that I thought. The tweets were absolutely great. I plan to re-read them and capture the highlights. But, it was nice to have a break from the activity and have a nice breakfast.
First session I went to was on Cognitive Load Theory (CLT). It featured how Comcast used it to deploy rapid training to new door-to-door sales team members. CLT focuses on the working memory and not the long term memory. Comcast was able to bring new members to 100% proficiency in just 90 days and in six months, they were meeting and exceeding results from veteran workers with five years of experience. CLT uses the subject complexity, training presentation, and learners prior experience to predict the learning outcome. Leaning is absorbed in a bandwidth manner with three types of bandwidth. 1. Germane type is increased by examples 2. Extraneous is absorbed quickly by the way it is designed 3. Intrinsic focuses on the complexity of basic characteristics. They began by giving an example and letting the learner complete a scenario. Reminded me of story problems. Also focused on the value to the learning the "what's in it for me". A focus on the critical stuff is essential to avoid overload with training everything. The use of two media (Visual and audio) reinforces the learning. This is done by eliminating the non-essential information and covering that with performance support. Also important to follow-up with the supervisor and let them know what should have been learned so they can re-inforce it in real life. Electronic simulations are used with an open branching technique. The learning can choose different paths of approach and they get feedback at the end on how they did. Overall I found that I've designed much of my training in this manner. It was very re-assuring and also brought up some additional questions and ideas. Where can I take it from here? More to come.
I did pick up a few points of interest at the afternoon general session. Betsy Myers talked about counter-intuitive leadership. The overall message is that when people feel their best, the company profits. She also discussed the role of listening. When unhappiness arises, don't get defensive or argumentative, but rather, just invite them in and simply listen to their side. She also mentioned faux listening. This could be when someone is multi-tasking while attempting to listen or by having someone else do the listening for them. Don't outsource listening. She closed by suggesting we all ask ourselves what in our lives fulfills us. Life is too fast. She suggested making two columns, one on what we love and one on what we loath. This will help put things into perspective and give us a game plan on what we need to adjust in our lives.
Short blog tonight, I know. I think I'm reaching the point of needed to digest the information now. There are so many empowering speakers, presenters, and colleagues. Having a great time and even met up with a college fraternity brother tonight. Another wonderful day.
October 25, 2010
Day two of Learning 2010
Day two was off to an early roar! Surprisingly, I woke up before the alarm. Couldn't wait to get going! Based on yesterday's opening session, I changed my itinerary to attend Jonathan Kopp's follow-up on the power of word of mouth. He started a discussion on the difference between personal social media and professional social media. In the real world, are they really separated? We'd like to think so. Some make two facebook accounts, while other use special privacy settings. Either way, once you put something on the internet, it's fair game. In professional media, start with listening and then monitor for tags and keywords; are you being mentioned or not? Is that good or bad? Companies should use caution and avoid having departments promote separate social sites. This could cause confusion and a PR nightmare. Be sure to get in on social media at the start BEFORE someone else puts you out there and you have to do damage control. If that happens, respond quickly, authentically, and personally. Side note I enjoyed... Lady Gaga has over one billion views on Youtube! When wanting to make a viral video, make a valuable video instead. If it is, it may go viral. In "web 1.0" the goal was to bring people to your web site. With "web 2.0", who cares if they get to your web site, just get your content out there and everywhere. When doing so, step out of your company and out of your industry to avoid jargon and remember to be authentic. Social media has brought about reverse mentoring in which the under 30s are using it to mentor the over 30s.
The Monday morning general session began with Elliott discussing the trend of compressing learning. What was a five-day instructor led course, goes down to a one-day course, then into an eLearning course, and finally down to some job aids posted in on a wall. He explained the concept of playing with time (compression versus extension). Could it be time to start extending learning? It's important to remember to design for the point of view rather than the pressure of time.
Marshall Goldsmith next spoke on putting the Mojo back in learning. He stressed not to make learning about the designer, but make it about the learner. Most designers have an ego and think their way is always right. Remember, the training is for THEM. Mojo is a positive feeling the begins inside and radiates out. Next he spoke on the topic of self-engagement. What are you doing to engage yourself? I personally ask myself "What have I done today to myself proud?". Leaders should be asked "Do you love leading people?" He mentioned the book "The Checklist Manifesto". He suggested to ask yourself three things after every meeting. "How happy was I?", "How meaningful was this?", "How engaged was I?" He also offered up his collection of work for use at: www.marshallgoldsmithlibrary.com.
I next sat on a panel discussion for SharePoint in Learning. We had a large, double, room and there were two rows of standing participants in the back and on the side. WOW! This was great! It was nice to see how many people are interested in making SharePoint work in their organizations. I didn't get a chance to share my contact information. So, if anyone has any questions on how we use SharePoint at The University of Michigan, please email me at firstname.lastname@example.org.
I also attended a session by Wayne Hoggins on The Future of Content: Snowflaked Multi media Mash-ups. This was a fascinating concept. He showed how the value of context intersects with the value of content and where to find the happy medium. The Mash-up trend is emerging which creates new and unique combinations of "stuff" that already exists. He used the example of Wired magazine online and its use of short video takes that already exist. The uniqueness is in how the stuff is assembled. Some online tools he mentioned are: google goggles, instapaper, longform.org, get me something to read, and the NY Times editorial edition for app.
The afternoon general session was mind opening! The Orlando symphony orchestra was planted IN the audience, all around us. The conductor connected how a leader affects the effectiveness of a team. He did so through audience-partipated demonstrations. The end result was a most incredible sound that I could actually feel! Not only the music, but the passion of the conductor and that of the orchestra. Wow... what a way to end an intense and memorable day.
Tomorrow is another learning-packed day. Look forward to sharing...
October 24, 2010
Opening day of Learning 2010 #L2010
Arrived in Orlando on a smooth flight. Decided, this year I'll immerse myself in new people. There are half a dozen of us going from U-M, but I want to reach our, blank slate, connect with new people. It's a bit hard for me since I like the anchor of being around people I know. But, the extrovert in me wanted, and needed, this.
I sat at a table by myself for the opening session and was immediately approached by other independent participants. So welcoming and such a warm environment. Elliott said it best. Where else in the world will you have a room full of people who know what you do and what it means? Exactly! A sense of belonging was felt by all.
Highlights include Flip Deign, which I find intriguing. An instructor decided to have students watch recorded lectures at home and then complete homework assignments in class with the help of others. Such collaboration is making a trent in the learning industry. Can't wait to apply Flip Design to my work at U-M.
I knew social media in learning would be a hot topic this year. Jonathan Kopp keynoted on how the average internet user spends 25% of their online time with social media. Not just social networks like fb and twitter, but offering up "word of mouth" on many things online. Video is the predominant form of social media. People spend an average of 5 minutes engaged in video on mobile devices as opposed to 2 minutes on a desktop. But we have to steer our image in social media, not control it. I think that is evident with the hype around celebrities and the gossip on social networks.
Chilling down with a glass of Chardonnay. Way overpriced, but so was dinner. Big day coming up tomorrow. I'm on a panel discussion on SharePoint in Learning. So many sessions so little time. Breakfast at 7am, better get to bed.