December 02, 2009
Why Does the Apple Site Lack a LOGOUT Button?
I chatted with tech support and got no answer (Xscript below). Forums on the web groan without resolution. I am curious to know if there is any UX, Psychology or other fringe science involved?
The robot talk wasn't half bad as something AT&T customer support might throw at you, but certainly, I felt a slight urge to throw a digital copy of the Cluetrain Manifesto at her, which I did in the end. Digitally.
How may I assist you today?
how do i log out of my account on the apple store?
I'd be happy to assist you! You would need to either clear out your cookies if you know how to do that or close out of all of your browsers and the Apple store will log itself out within 30 minutes.
huh, so no logout button? I wonder why... would you take a minute to explain the missing button? I am curious to know
Let me check on this for you, just one moment.
You are welcome!
I'm sorry I don't have the information available as to why there is not a log out button. However you can clear out your cookies or close your browsers and the information will time out within 30 minutes.
You are welcome! Did you have anymore questions for me today?
have you read the Cluetrain Manifesto? I do tech support too, I am finding that book eyeopening for techies like us... its written by respectable people (Adobe, NPR). I think it will help. Its available free online. All the best and take care.
Posted by rdivecha at December 2, 2009 12:49 AM